- IMPORTANT INFORMATION AND WHO WE ARE
Please read this Policy carefully before you browse our Website and/or supply your personal information to us. If you do not agree with the ways in which we intend to use your personal information then please do not continue to use our Website.
Controller and Contact Details
We are Müller, a private limited partnership registered in England with partnership number OC384928. Our main trading address is Tern Valley Business Park, Shrewsbury Road, Market Drayton, Shropshire, TF9 3SQ.
Your personal data is protected in the UK by the General Data Protection Regulation (Regulation (EU) 2016/679)(“GDPR”), including any subsequent amending, supplemental or replacement legislation and other legislation in other territories. This provides, amongst other things, that the personal data we hold about you should be processed lawfully and fairly.
For the purpose of the GDPR, the data controller is Muller UK & Ireland Group LLP.
- THE DATA WE COLLECT ABOUT YOU
We may collect, store, transfer, and process different kinds of personal data about you, which may include the following:
- Identity Data: including first name, last name, maiden name, title, date of birth, gender;
- Contact Data: including postal address, postcode, email address, and telephone numbers;
- Technical Data: including internet protocol (IP) address, browser type, and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our Website;
- Communications Data: includes your communication preferences.
If You Fail To Provide Personal Data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services, or process a job application). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
Information you give us. You may give us information when you make a purchase from the Website, provide us with feedback about our goods or services, and you provide your Identity Data, or Contact Data by filling in contact forms, or by corresponding with us by post, email, telephone, or otherwise.
Information we automatically collect. Depending on your device settings, whenever you interact with our Website, we may automatically record information from your browser or device. This may include:
Technical Data; and
information about your visit to our Website, including the full Uniform Resource Locators (URL) clickstream to, through and from our Website (including date and time); page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page and devices used to access our Website.
Information we receive from and share with other sources. We work closely with the following third parties:
our marketing agency who may process your personal data for the purposes of fulfilling your order, supporting and testing our Website. There are Sylo Communications Limited, a company registered in England with company number 10719233, whose registered office is at WeWork, 97 Hackney Road, Senna Building, Gorsuch Place, London E2 8JF.
If you would like further information about how these third parties treat your personal information, please contact them and ask to see a copy of their respective privacy policies.
- HOW WE USE YOUR PERSONAL DATA
The information we collect about you is referred to as Device Information. It's not personally identifiable to you (for example, we don't collect or associate your name or address with this Device Information) and it's not stored on our systems for any longer than we need to store it in order to allow you to use our website for the purposes in which it is intended (i.e. to action your purchase request).
We collect Device Information from you using Cookies. These are small data files that are placed on the browser you use, on your device, to visit the Website. Cookies often include an anonymous and unique identifier (so we know it's your device).
Certain cookies are placed on our Website in order to make it work. For example, when you add items to the shopping basket/cart we need to store this information on a cookie. Where cookies we place on your computer are:
- Not identifiable to you as a living person, and
- Only placed in order to fulfill the inherent functions of an eCommerce website.
When you use our Website to make a purchase of one of the goods or services that we offer for sale, or when you register for an account on our Website (without making a purchase) you may be asked to provide certain personal information about you.
When you make a purchase on our Website you will be redirected to a 'payment gateway' website to enter your card details, or you might be asked to enter these directly onto our website.
We respect your privacy and we will treat all personal data received from any visitor to our Website as confidential. We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract we are about to enter into or have entered into with you;
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests; or
- Where we need to comply with a legal or regulatory obligation.
We will not, and will not authorise any third party agent to, sell, or rent your personal data.
How do we store your personal data?
Your credit or debit card details are never stored on any databases we hold.
All personal information you provide to us will be stored on our secure servers or those of third parties or contractors we engage to help us run our business. We will keep information no longer than we need to for the purpose for which we collected it. The period of time for which we keep personal information depends on any legal retention period to which we are subject and according to business needs. If you have registered with us then we will keep your personal information for at least as long as you are registered with us.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website, for example when you register on our careers website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we take appropriate measures to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website, and any transmission is at your own risk. Once we have received your information, we will use security procedures and security features to try to prevent unauthorised access. We ask you not to put any details that are particularly private into free text fields.
Disclosure of your personal data
We may disclose your personal information to any member of the Müller Group.
We may also disclose your personal data to third parties:
in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets (and their and our legal and professional advisers for this purpose). If this proceeds, the acquiring party of the business or part of it, may use your personal information in the same ways as set out in this Policy; and
if Müller or substantially all of its assets are acquired by a third party, in which case personal data held by it will be one of the transferred assets; and
where we believe the law requires it or in response to a demand by any regulatory, enforcement or other government authority.
For the purposes of this Policy, the ‘Müller Group’ means any entity in which Theo Müller (or his successors in title) has a 50% or greater interest whether directly or indirectly.
Other Important Information
Unfortunately, the transmission of information via the internet is not completely secure. Although we take appropriate measures to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website, and any transmission is at your own risk. Once we have received your information, we will use security procedures and security features to try to prevent unauthorised access.
If you have any questions, comments, or requests regarding this Policy please address them to:
Postal: Müller Customer Services, Shrewsbury Road, Market Drayton, Shropshire TF9 3SQ, England
Telephone: +44 (0) 1630 692000
This Policy is regularly reviewed to ensure that we continue to serve your privacy interests. We reserve the right to update this Policy from time to time, with any updates published on our Website. We, therefore, encourage you to review our Policy periodically for the most up-to-date information on our privacy practices. We will not however substantially change the way we use the personal information you have already provided to us without the appropriate prior agreement. By continuing to use our Website after a policy change you are indicating your acceptance of the revised Policy terms.