Terms & Conditions

Terms and Conditions of Sale

1. About these Terms and Conditions of Sale 

1.1 These are the terms and conditions (“Terms”) for the sale and purchase of the goods (“Goods”) listed on the Müller Corner Shop (“themullercornershop.com”) Please read these Terms carefully, they govern Müller’s relationship with you in relation to the Website and all purchases of Goods made by you on the Website.

1.2 References to the Website in these Terms apply to the Website however you may access it.

1.3 These Terms do not affect your statutory rights.

2. How the Contract is Formed between You and Us

2.1 By visiting the Website and/or purchasing something from us, you are deemed to have accepted these Terms. All purchases made on the Website are governed by the latest version of these Terms existing at the time of order. Accordingly, you should check prior to each order to ensure that you understand the precise Terms applicable to your purchase.

2.2 The placing of Goods on our Website is an invitation to accept offers for those Goods; it is not an offer to sell at the listed price. By placing an order on our Website you make an offer to purchase in accordance with these Terms. We will acknowledge receipt of your order via e-mail but this does not constitute our acceptance of your offer to purchase. Your offer has been accepted by us only when we have confirmed that the Goods are available for delivery and subject always to availability of the relevant Goods.

2.3 Goods will not be supplied for the purposes of resale, and are only supplied for your own use as a consumer. Images of the Goods are provided for illustration purposes only. We cannot guarantee that your computer or phone’s display of the colours accurately reflects the colour of the Goods. The packaging of the Goods may vary from that shown on images on the Website.

3. Order Confirmations

3.1 After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted.

3.2 To confirm an order for delivery a payment method must be selected. No orders can be delivered before this is done. Once an order is confirmed, we are under an obligation to deliver conforming Goods subject always to the availability of the relevant Goods and you are under an obligation to pay.

4. How to Pay

4.1 Payment of Goods and delivery charges can be made via Paypal Secure checkout only.  No other vouchers, savings stamps, “money-off” coupons or cash or cheques will be accepted towards payment of an order.

4.2 Payment is due before a delivery date and time given. There will be no delivery until funds are received and cleared.

4.3 All prices are shown in Pounds Sterling (£) and are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system.

4.3 For more information about how Paypal processes your payment, please see their privacy policy.

5. Delivery

5.1 The Goods will be delivered to the address you give when you place your order, if you have a different delivery on your paypal account, please ensure you edit this to match the order details. If you input the incorrect address, contact us as soon as possible and we will try to amend the details if the order hasn’t already been dispatched.

5.2 Apologies, but we’re currently only able to deliver to mainland UK (England, Scotland and Wales). We do not currently deliver to Northern Ireland, Scottish Highlands or the Channel Islands. 

5.3 We use Royal Mail standard class delivery following receipt of payment. Subject to stock availability and receipt of payment order will normally be dispatched within 14 working days.

5.4 Every effort will be made to deliver the Goods as soon as possible after your order has been accepted. However, Müller will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery.

6. Our Liability to You

6.1 Müller shall not be liable for any direct, special, indirect or consequential or incidental damages including loss of profit or loss of opportunity as a result of the use of or the inability to use any Goods that have been ordered from the Website.

6.2 You agree to indemnify us and our agents, officers, directors and employees, immediately and on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of any of the Terms.

7. Cancellation

7.1 If you wish to cancel an order you have placed for Goods you must contact us immediately to understand whether the Goods have been dispatched or not. Where Goods have been dispatched, you will need to return the Goods to us and you will be responsible for paying the costs of returning the Goods.

7.2 Where Goods have not been dispatched prior to a cancellation request, our refund policy will apply.

8. Returns and Refunds

8.1 To be eligible for a return, your item must be unused and in the same condition that you received it, and it must be in its original packaging.

8.2 If you change your mind about a purchase within 14 days after the date of delivery, you are entitled to a full refund of the original price for the Goods you wish to return. You will not be entitled to a refund of the cost you incur in returning the Goods.

8.3 Once your return is received and inspected we'll contact you to let you know whether your refund will be processed or not, and credit your original method of payment, as soon as possible.

8.4 If you haven't received a refund yet where we have told you we have issued one, please check your bank account or card statement to make sure it hasn't been received and then contact your bank as some banks or card companies take a number of days to credit your account.

8.5 Please note that we are permitted by law to reduce the amount we reimburse to you to reflect any reduction in the value of the Goods, if this has been caused by your handling of the Goods in a way which would not be permitted in a shop.

9. Information About Us

We are Muller UK & Ireland Group LLP (“Müller”). Müller is a Limited Liability Partnership registered in England under partnership number OC384928. Our registered office is at Tern Valley Business Park, Shrewsbury Road, Market Drayton, Shropshire, TF9 3SQ and our VAT number is GB687909563.


10. Contacting Us

10.1 If you have any feedback or a complaint about any Goods you have bought or if you have a query regarding a delivery, please contact our consumer care team on consumers@muller.co.uk.

11. Privacy

11.1 We are committed to preserving your privacy. The personal information you provide will enable us to provide you with the Goods you order. We will not transfer, disclose, sell, distribute or lease your personal information to third parties (other than as set out below and as set out in our privacy policy). Please see our privacy policy for more information about our use of your personal data.

11.2 Please note that we will share personal data with our marketing agency, SYLO Communications Limited, a company registered in England with company number 10719233, whose registered office is at WeWork 97 Hackney Road, Senna Building, Gorsuch Place, London, E2 8JF. Sylo Communications Limited are supporting this online shop and will help us administer purchases.

12. Other Important Terms

12.1 We may transfer our rights and obligations under a contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you by posting on the Website if this happens.

12.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

12.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

12.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

12.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

12.6 The formation, existence, construction, performance, validity and all aspects whatsoever of these Terms or of any paragraph of these Terms will be governed by the law of England and Wales and you can bring proceedings in respect of the Goods in the English and Welsh courts.